Holiday Inn Express & Suites Kailua-Kona, An Ihg Hotel, Kailua-Kona

Staying at this hotel was a mixed experience. The rooms, while neat and spacious, tended to get crowded during breakfast with dirty tables sometimes causing delays. The service was top-notch with kind and hardworking staff who went above and beyond to assist us. The location was convenient, within walking distance to various attractions, but lacked a good nearby beach. The dining options were disappointing, offering limited and unpalatable choices.

My stay at the hotel was a mix of positives and negatives. The rooms, despite a strong musty smell, were nice and benefited from a price drop in room rates. However, the odor of mildew was quite off-putting. The service, particularly from employees Dora and Donna, was impeccable, going above and beyond to ensure our comfort and convenience. The location was superb, providing easy access to shops, restaurants, and the ocean, although finding it using Google Maps was a challenge. The dining experience was just average, with limited breakfast options, but the availability of coffee throughout the day was a nice touch.

The hotel is conveniently located near shops, restaurants, and the ocean, making it a great spot for a short stay. The rooms are spacious, with a sofa seating area and a small dining table, but there was a light smell like socks upon arrival. The service varied from a not-so-helpful attitude to exceptional care, like the late checkout and thoughtful gestures. The dining options were average, with a focus on carbs and eggs, but packed lunches were available. The location is bustling with various establishments but lacks enough seating. Overall, a convenient choice with mixed experiences.